The Details

This may not be the best blog I’ve ever written from a content prospective but it’s definitely my favorite so far. As I am typing, I am on the beach in a chair with beautiful view and stack of books that I have been dying to finish.

detailsToday I am overwhelmingly impressed with the hotel that we are staying in Rosemary Beach, FL. The Pearl Hotel is a wonderful place to stay and their attention to detail is impeccable. This experience has got me thinking. What if we as employees and business owners treated all of our clients/customers as if we were in the hospitality industry? Example, Jared, one of the hotel’s wait staff met us on the first day. From the first meeting, he has remembered my name and greeted us on every occasion always ending the conversation with, “If there is anything I can do to make your stay better, please don’t hesitate to let me know.” When was the last time we went out of our way to make our clients feel appreciated? When was the last time we asked our clients, our employees, our colleagues, “If there is anything I can do for you, please don’t hesitate to let me know”?

Why do hotels, really nice hotels, exert so much effort on the little things? Jared remembering my name, the housekeeping writing notes to us, thanking us for our business, having sunscreen available to us and water by the pool and on the beach are all things that have made this hotel stick out above most every hotel I have ever stayed at and think about the cost for the hotel to provide that sort of service:

0 dollars to remember my name

50 cents for the note card in my room (maybe!)

3 dollars for sunscreen by the pool

But those are the things I remember most not because they are expensive or luxurious but because it showed me they care enough to think about the little things.

So if you have a client that you get coffee with often, how hard would it be to write down their order and show up a few minutes early next time to have it ready for them when they arrive? If your employees all work outside, how easy would it be to go buy them all sunscreen, obviously the spray kind because no construction worker is putting lotion on their hands! How easy would it be to make sure that everyone in your office has a list with pictures if possible of every client coming into your office each day so as they walk in every single member greets them, BY NAME!!!

I have heard over and over again, Your people are your most valuable resource but that’s wrong. They are you second most valuable resource. The most valuable resource to any company is the consumer that pays for your product or service. If they all go away, then having all the best people in the world won’t matter. Now keep in mind, this type of environment, this dedication to details and over-the-top treatment of clients has to, let me repeat, HAS TO start at the top. If you are not caring and treating your employees with this level of respect, it is unlikely they will treat your customers that way. So this is a challenge or a charge really to put forth more effort, focus on the little things from owner to the new hire and let’s pretend that our companies actually depend on the people we have the privilege to service…BECAUSE THEY DO!

calebCaleb Bagwell/Employee Education Specialist
John Maxwell Certified Leadership Coach
Grinkmeyer Leonard Financial
Toll-Free: 866.695.5162 / Office: 205.970.9088 
1950 Stonegate Drive / Suite 275 / Birmingham, AL 35242
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10 Powerful Quotes to Inspire You to Empower Your Employees

10 Powerful Quotes to Inspire You to Empower Your Employees

calebCaleb Bagwell/Employee Education Specialist
John Maxwell Certified Leadership Coach
Grinkmeyer Leonard Financial
Toll-Free: 866.695.5162 / Office: 205.970.9088
Birmingham: 1950 Stonegate Drive / Suite 275 / Birmingham, AL 35242
Contact Caleb

Follow Caleb on LinkedIn

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Motivated Monday – {January 11, 2016}

Planning ahead enables you to take advantage of opportunities when they arrive. Practicing on Game Day is too late!  Attitude is everything.  Attitude is a choice you make!

calebCaleb Bagwell/Employee Education Specialist
John Maxwell Certified Leadership Coach
Grinkmeyer Leonard Financial
Toll-Free: 866.695.5162 / Office: 205.970.9088
Birmingham: 1950 Stonegate Drive / Suite 275 / Birmingham, AL 35242
Contact Caleb

Follow Caleb on LinkedIn

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The Anatomy of a Happy Office {7 Secrets to Keep Your Employees Happy}

7 secretsb
7 Secrets to Keep Your Employees Happy

1. Recognize when employees are making progress. Pause and highlight milestones that people hit or challenges they have overcome. Ensure that people feel their contributions are rewarded by simply saying “thank you.”

2. Make employees feel like they belong. To be happy at work, it’s important to  feel like “you have a friend.” This gets challenging especially when the company gets busy. People need to feel like they know each other and so time like this yields positive results.

3. Take an interest in who employees actually are. One of the key questions that always gets asked in employee surveys is “Do you feel like your boss cares about you and is trying to give you the tools to succeed?” This will lead to employees that are much more engaged at work.

4. Make it fun. Organizations that feel “light” where people can joke around occasionally with each other have stronger cultures. When mistakes happen, people can see the funny side and are not just focused solely on the downside. These provide additional moments of connection as discussed in point No. 2.

5. Let your employees disengage sometimes. Many employees feel like they are always working because they have “a cubicle in their pocket” that they can never turn it off. This makes employees feel tremendously harassed and stressed. Encourage times when employees are completely disengaged so they can focus on their family and set their own personal priorities.

6. Encourage exercise and sleep. Enough of both of these does great things for employees’ focus, attention, creativity, energy and mood. In the long run, consistently doing “all nighters” are counterproductive.

7. Stop calculating everything. As a business owner, stop keeping score every time an action is taken. Don’t always be thinking, “If I did this for an employee, they should do that.” Do what is right and don’t calculate.

Source:  Gretchen Rubin, New York Times bestselling author of The Happiness Project

calebCaleb Bagwell/Employee Education Specialist
John Maxwell Certified Leadership Coach
Grinkmeyer Leonard Financial
Toll-Free: 866.695.5162 / Office: 205.970.9088
Birmingham: 1950 Stonegate Drive / Suite 275 / Birmingham, AL 35242
Contact Caleb

Follow Caleb on LinkedIn

Follow Caleb’s Blog

Anatomy of a Happy Office {Office Etiquette Part 1}

What drives you nuts that your co-workers do?  Office manners should be a required class in school.  Sometimes you just have to laugh, right?   What do people do at your office or workplace that drives you crazy???

calebCaleb Bagwell/Employee Education Specialist
John Maxwell Certified Leadership Coach
Grinkmeyer Leonard Financial
Toll-Free: 866.695.5162 / Office: 205.970.9088
Birmingham: 1950 Stonegate Drive / Suite 275 / Birmingham, AL 35242
Contact Caleb

Follow Caleb on LinkedIn

Follow Caleb’s Blog